amynicole – Apple has announced a new global service program targeting a specific issue affecting some Mac Mini models powered by M2 chips. The company acknowledged that “a very small percentage” of these devices may suffer from unexpected power failures. These affected units, released in 2023, could stop turning on entirely, leaving users with no clear warning beforehand.
Apple stated that it manufactured the affected Mac Minis between June 16, 2024, and November 23, 2024. Although the company has not revealed the technical cause of the power issue, it is now offering free repairs through a new service program. Apple and its authorized service providers are providing support globally. Users with eligible Mac Mini devices can get their units repaired at no cost, even if the warranty has already expired. This program shows Apple’s ongoing commitment to supporting customers after purchase.
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Service coverage extends up to three years after original purchase
Apple’s new service program provides a generous support window. The company will repair eligible devices for free, up to three years from their original sale date. This offer includes units that are no longer covered by the standard one-year limited warranty.
If Apple manufactured your Mac Mini during the specified period, you qualify for the program as long as your purchase falls within the three-year window. To check eligibility, visit the Apple service program page and enter your Mac Mini’s serial number.
Keep in mind that the program covers only the specific no-power issue. If your device has different hardware problems, Apple may not include it in the repair program. You can bring your Mac Mini to an Apple Store or authorized service center to complete the repair.
Repair eligibility may depend on country or region of purchase
Apple has added an important condition to the service: the free repair program may be limited to the device’s original country or region of purchase. If a customer has moved internationally since buying the Mac Mini, they may face restrictions or delays in receiving service under the program.
Users should confirm service availability in their current location before sending in their device. Apple’s customer support and repair locator tools can help determine the best available options nearby.
The restriction reflects existing Apple service policies, which can vary between regions depending on warranty agreements and product release schedules.
Latest Mac Minis with M4 chips not affected by power issues
Apple clarified that the newest Mac Mini models are not impacted by this issue. Released in late 2024, the latest devices feature Apple’s M4 and M4 Pro chips. These updated models come with notable design and performance improvements.
They are smaller in size and include up to 16GB of RAM, multiple USB-C ports, a full-size HDMI connection that supports up to 8K 60Hz or 4K 240Hz, a headphone jack, and an Ethernet port. Because of the generational upgrade, M4-powered Mac Minis are excluded from the current repair program.
Buyers of newer models can expect improved hardware reliability thanks to updated components and revised internal layouts.
Apple emphasizes customer support through extended repair programs
This global repair effort demonstrates Apple’s approach to product accountability. While the company did not publicly explain what is causing the power issues in the M2 Mac Mini, it is choosing to act proactively by offering a free repair window beyond the standard warranty period.
Apple encourages affected users to check their serial numbers promptly, especially as some units may be nearing the one-year mark. With an extended three-year coverage period, owners will still have time to access free repairs later if their device fails.
Apple’s transparency about repair eligibility and its continued hardware support help build trust in the brand, especially among professional users who rely on Mac Minis for work and creative projects.
